Synchrony Financial Chief Information Officer Carol Juel

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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Synchrony Financial Chief Information Officer Carol Juel

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

In this interview, we discuss two strategic decisions IT made to rebuild its technology at the outset of Synchrony and Carol's talent strategy, including why she looked for individuals who wanted to stay beyond the Synchrony’s IPO and were willing to learn. We discuss how health and safety has become a requirement of digital transformations, the company's three pronged AI approach around machine learning, intelligent virtual assistants, and RPA, and how the company uses machine learning models to better understand and detect fraud sooner. Lastly, we discuss the COVID-19 pandemic, including three steps the company took that helped it move quickly once the pandemic struck, the massive technology transformation the company undertook to get its associates home in March, steps Carol and the company have taken to support its employees throughout the pandemic, including launching a virtual summer camp and an after school program to help Synchrony parents and kids, among a variety of other topics.
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In this interview, we discuss two strategic decisions IT made to rebuild its technology at the outset of Synchrony and Carol's talent strategy, including why she looked for individuals who wanted to stay beyond the Synchrony’s IPO and were willing to learn. We discuss how health and safety has become a requirement of digital transformations, the company's three pronged AI approach around machine learning, intelligent virtual assistants, and RPA, and how the company uses machine learning models to better understand and detect fraud sooner. Lastly, we discuss the COVID-19 pandemic, including three steps the company took that helped it move quickly once the pandemic struck, the massive technology transformation the company undertook to get its associates home in March, steps Carol and the company have taken to support its employees throughout the pandemic, including launching a virtual summer camp and an after school program to help Synchrony parents and kids, among a variety of other topics.
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Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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