Customer Experience in the Digital Age with Wafaa Mamilli & Vijay Sankaran

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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Customer Experience in the Digital Age with Wafaa Mamilli & Vijay Sankaran

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

In this interview, we discuss how focusing on the customer experience and leading with digital and analytics is serving Zoetis well and the steps the company takes to position its customer at the center of the universe. We discuss how T.D Ameritrade uses analytics and AI to enhance the customer experience, including the Voice of the Customer Analytics capability it has created to help with the added digital pressures on the business and how it has used AI for personalization. Lastly, we discuss how COVID and low interest rates have caused more and more investors to explore the stock market, how the culture of innovation at T.D Ameritrade has allowed it to bring new ideas to market extremely quickly, among a variety of other topics.
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In this interview, we discuss how focusing on the customer experience and leading with digital and analytics is serving Zoetis well and the steps the company takes to position its customer at the center of the universe. We discuss how T.D Ameritrade uses analytics and AI to enhance the customer experience, including the Voice of the Customer Analytics capability it has created to help with the added digital pressures on the business and how it has used AI for personalization. Lastly, we discuss how COVID and low interest rates have caused more and more investors to explore the stock market, how the culture of innovation at T.D Ameritrade has allowed it to bring new ideas to market extremely quickly, among a variety of other topics.
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Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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