Pawan Verma, Chief Information Officer and Chief Technology Officer of Foot Locker

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

0:00
38:45
10
10

Pawan Verma, Chief Information Officer and Chief Technology Officer of Foot Locker

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

341: In this interview, Peter High and Pawan Verma discuss World Class IT Principle Four, IT and Business Partnership, and Principle Five, External Partnerships. Among the other topics they discuss include: Pawan’s diverse role as Global CIO/CTO, which encompasses overseeing Foot Locker’s global technology function, the digital supply chain, digital marketing and the customer experience across physical and digital touchpoints, and driving loyalty How Foot Locker uses customer journey mapping to activate strong signals and amplify weak signals to better understand the rapidly changing expectations of their customers Why machine learning and data analytics is playing an increasingly important role in enabling rapid decision making, and the ways in which the technical team of data scientists collaborates with the business The three foundational elements of Foot Locker’s customer loyalty strategy, which include (1) engage and earn, (2) redeem, and (3) freshness The customer-facing aspects of Pawan’s responsibilities, and how having end-to-end visibility enables him to find synergies, respond to customers more quickly, and serve them in a more meaningful way Eye on the Trends: artificial intelligence, blockchain, experiential commerce, connectivity and networks
Episodes
Date
Duration
Recommended episodes :

CIOs of Dow and CarMax Drive Process Modernization at Scale

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Pepsi's CIO on Effective Data & Digital Strategy

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

CXOs Discuss People Strategy & Talent Transformation

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

The podcast Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) has been added to your home screen.

341: In this interview, Peter High and Pawan Verma discuss World Class IT Principle Four, IT and Business Partnership, and Principle Five, External Partnerships. Among the other topics they discuss include: Pawan’s diverse role as Global CIO/CTO, which encompasses overseeing Foot Locker’s global technology function, the digital supply chain, digital marketing and the customer experience across physical and digital touchpoints, and driving loyalty How Foot Locker uses customer journey mapping to activate strong signals and amplify weak signals to better understand the rapidly changing expectations of their customers Why machine learning and data analytics is playing an increasingly important role in enabling rapid decision making, and the ways in which the technical team of data scientists collaborates with the business The three foundational elements of Foot Locker’s customer loyalty strategy, which include (1) engage and earn, (2) redeem, and (3) freshness The customer-facing aspects of Pawan’s responsibilities, and how having end-to-end visibility enables him to find synergies, respond to customers more quickly, and serve them in a more meaningful way Eye on the Trends: artificial intelligence, blockchain, experiential commerce, connectivity and networks
Subscribe Install Share
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Thank you for your subscription

For a better experience, also consider installing the application.

Install