CX INSIDER
ACF Technologies
CX INSIDER
ACF Technologies
Monday 22 February 2021 : In the last episode of our retail miniseries, we focus on the shopfitting industry and its current technology trends enhancing in-store CX....
Tuesday 09 February 2021 : Iona Carter, a retail insight consultant, explains the underlying factors which forced consumers to change their shopping habits during the...
Thursday 28 January 2021 : Valentina interviews Simon, Andy and Laurence, directors of ACF Technologies, who talk about the delivery of the UK's COVID-19 testing and...
Tuesday 12 January 2021 : Terry Wu, a neuromarketing specialist and neuroscientist, gives us a brief introduction to the science of neuromarketing and tells us how...
Wednesday 16 December 2020 : Jason Sit - a specialist CX researcher from the University of Portsmouth, talks to us about his findings on how retailers can increase...
Wednesday 09 December 2020 : We speak to Damien Davis, A Director from ServiceNow about his experiences surrounding mental and physical health during lockdown, and the...
Monday 30 November 2020 : Today, we close up our RBR branch transformation mini series with our Q&A presentation, on the future of branch banking. We discuss...
Friday 20 November 2020 : We talk about the true omnichannel experience, and putting a friendly face on virtual customer service with existing technologies. 01:00...
Sunday 15 November 2020 : A conversation with Greg, Valentina and Louis about the evolution of banking, and the new branch experience post COVID. 01:28 - Where does...
Tuesday 03 November 2020 : An entertaining reunion for Greg with his former lecturer, Some great advice for career oriented students, and CX insights from the...
Tuesday 27 October 2020 : Retail is undergoing many changes, and the introduction of new channels are a hot topic as retailers attempt to reconnect with their...
Wednesday 21 October 2020 : Introducing Valentina (new co-host), and some interesting conversations and stories about how retail is evolving thanks to our favourite...
Friday 18 September 2020 : "Ricky Gervais" and The Intern speak to Carly Lake, a global expert in tech-marketing recruitment, Carly has built her career entirely...
Monday 10 August 2020 : TV & media personality Howard Brown joins us as we talk about his story, from studying music to becoming a brand ambassador for some big...
Wednesday 29 July 2020 : Today, CXC interview the wonderful founders of a not-for-profit organisation called Linking Kids. Umana Nordeen, Ashley Davids and Louis...
Tuesday 28 July 2020 : Francisco Javier Perdices, the CEO of Chipcard Salud, a leading healthcare technology provider in Spain - highlights the trends of digital...
Friday 26 June 2020 : CEO & founder Cinde Dolphin, talks about the lack of patient centricity, from a first hand perspective. She speaks about how healthcare...
Monday 22 June 2020 : On todays episode, we have the Richard Hadden - the author of contented cows and leadership expert… We discuss the influence employee...
Monday 25 May 2020 : An interesting and eye opening conversation about how organisations can have a more active CSR strategy through the medium of events,...
Thursday 21 May 2020 : Stuart Fearn, Head of customer contacts at Newcastle building society, talks about how his organisation is optimising their branch network...
Monday 20 April 2020 : In this episode, we talk with one of the most creative people in business, Charlene Li about digital transformation and disruption as a...
Friday 03 April 2020 : Season 2: In this episode we discuss the challenges of maintaining health and well-being while working remotely, and the benefits of...
Thursday 26 March 2020 : In this episode we talk about how retail can continue to make sales and deliver a good customer experience using technological innovation,...
Friday 20 March 2020 : In this episode, Adam Greg and myself deconstruct the traditional test drive process, and begin discussing how it could be optimised to...
Friday 13 March 2020 : In this special episode, Louis and Greg talk about their experiences on placement, and outline the benefits of working with a small and...
CX INSIDER
ACF Technologies
How to Personalise the In-Store Experience, with Richard Kelly
In the last episode of our retail miniseries, we focus on the shopfitting industry and its current technology trends enhancing in-store CX....
Applying behavioural science to understand shopper habits, with Iona Carter
Iona Carter, a retail insight consultant, explains the underlying factors which forced consumers to change their shopping habits during the...
ACF Exclusive: Delivery of UK's COVID-19 Booking System
Valentina interviews Simon, Andy and Laurence, directors of ACF Technologies, who talk about the delivery of the UK's COVID-19 testing and...
Neuromarketing: the new way to enhance customer experience, with Terry Wu
Terry Wu, a neuromarketing specialist and neuroscientist, gives us a brief introduction to the science of neuromarketing and tells us how...
Using retail events to save the high street, with Jason Sit
Jason Sit - a specialist CX researcher from the University of Portsmouth, talks to us about his findings on how retailers can increase...
Damien Davis on mental health and working remote
We speak to Damien Davis, A Director from ServiceNow about his experiences surrounding mental and physical health during lockdown, and the...
Branch transformation part 3 Q&A (RBR BT20)
Today, we close up our RBR branch transformation mini series with our Q&A presentation, on the future of branch banking. We discuss...
The next gen banking experience part 2 (RBR BT20)
We talk about the true omnichannel experience, and putting a friendly face on virtual customer service with existing technologies. 01:00...
The next-gen branch experience part 1 (RBR BT20)
A conversation with Greg, Valentina and Louis about the evolution of banking, and the new branch experience post COVID. 01:28 - Where does...
Karen Clinkard on employAGILITY and using data to improve CX
An entertaining reunion for Greg with his former lecturer, Some great advice for career oriented students, and CX insights from the...
Can retailers reconnect with their customers?
Retail is undergoing many changes, and the introduction of new channels are a hot topic as retailers attempt to reconnect with their...
The future of retail
Introducing Valentina (new co-host), and some interesting conversations and stories about how retail is evolving thanks to our favourite...
Carly Lake on getting results when working remote
"Ricky Gervais" and The Intern speak to Carly Lake, a global expert in tech-marketing recruitment, Carly has built her career entirely...
Howard Brown on the new retail banking experience
TV & media personality Howard Brown joins us as we talk about his story, from studying music to becoming a brand ambassador for some big...
Linking Kids for a better future
Today, CXC interview the wonderful founders of a not-for-profit organisation called Linking Kids. Umana Nordeen, Ashley Davids and Louis...
CEO Javier Perdices on healthcare digital transformation [Es]
Francisco Javier Perdices, the CEO of Chipcard Salud, a leading healthcare technology provider in Spain - highlights the trends of digital...
CEO Cinde Dolphin on patient centricity
CEO & founder Cinde Dolphin, talks about the lack of patient centricity, from a first hand perspective. She speaks about how healthcare...
Richard Hadden on how employee engagement influences your profits
On todays episode, we have the Richard Hadden - the author of contented cows and leadership expert… We discuss the influence employee...
WFH - Alex & Liza on CSR, Sustainability and the new high street
An interesting and eye opening conversation about how organisations can have a more active CSR strategy through the medium of events,...
WFH - Stuart Fearn on optimising your branch network during COVID-19
Stuart Fearn, Head of customer contacts at Newcastle building society, talks about how his organisation is optimising their branch network...
WFH - Charlene Li on Disruptive Leadership
In this episode, we talk with one of the most creative people in business, Charlene Li about digital transformation and disruption as a...
WFH - Staying healthy at home with Jess Rieger
Season 2: In this episode we discuss the challenges of maintaining health and well-being while working remotely, and the benefits of...
How can retail maintain a good customer experience remotely?
In this episode we talk about how retail can continue to make sales and deliver a good customer experience using technological innovation,...
How can the test drive experience be improved?
In this episode, Adam Greg and myself deconstruct the traditional test drive process, and begin discussing how it could be optimised to...
The placement experience at ACF Technologies
In this special episode, Louis and Greg talk about their experiences on placement, and outline the benefits of working with a small and...
